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| The
Data Protection Act How MORTGAGES 4 U LTD Use: -
Your Personal Information
- Credit
Referencing Credit Scoring
- Representation
Anti-Money Laundering & Statutory
- Email
Telephone Calls
- Responsibility
for Customer
- Confidentiality.
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| The
Data Protection Act |
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| The Data
Protection Act 1998 (the "Act") puts obligations on users of personal
information and lays down the principles for its use. One principle states that
information has to be processed fairly and lawfully. This means that you are entitled
to know how MORTGAGES 4 U LTD intend to use any information you provide. You can
then decide whether you would want MORTGAGES 4 U LTD to have that information.
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| To
provide the highest level of customer service MORTGAGES 4 U LTD need accurate
customer information. You can help by informing MORTGAGES 4 U LTD whenever your
circumstances change, either by telephone or post. |
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| How
MORTGAGES 4 U LTD Use Your Personal Information |
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| Our main
use of your personal information is to assist you in your application for a mortgage
or provide a specific service you require. This will include your name, address
and telephone number. If you are applying or enquiring about health or life insurance,
it may also include some data concerning your health. We may also obtain some
details from credit reference agencies. |
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| After
completion of the service which we provide to you, your personal data may be archived
and retained on our database and manual files. Such data will only be used in
order to assist us to comply with our legal requirements or if your account is
re-activated in relation to any subsequent application or request for a service. |
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| If
you apply to MORTGAGES 4 U LTD for insurance MORTGAGES 4 U LTD will pass your
details to the insurer. If you make a claim, any information you give MORTGAGES
4 U LTD or the insurer may be put on a register of claims and shared with other
insurers to prevent fraudulent claims. A list of participants is available from
the insurer. |
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Customer
Contact, MORTGAGES 4 U LTD Ltd,
MORTGAGES 4 U LTD
65 High Street
Clay Cross
Chesterfield
Derbyshire
S45 9DX |
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| Unless
you have given us your consent, MORTGAGES 4 U LTD will not provide information
about you to companies outside MORTGAGES 4 U LTD to use for their own marketing
purposes. |
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| Occasionally,
the Financial Services Authority (FSA) compliance review bodies audit a sample
of our customer records to assess our compliance with the regulations. Whenever
this happens, strict confidentiality conditions are always imposed. |
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| Under
the Act you have the right to access the information MORTGAGES 4 U LTD hold about
you on record. The Act allows MORTGAGES 4 U LTD to charge a £10.00 fee for
this service. If anything is inaccurate or incorrect, please let us know and we
will correct it. |
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| If
you do not want to receive unsolicited mail from other companies, you can prevent
this by registering with the Mail Preference Service. In addition the Telephone
and Fax Preference Services enable you to object to you receiving unsolicited
marketing phone calls or faxes from other companies. To register, simply telephone
the appropriate number below: |
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- Mailing
Preference Service 0207 291 3310
- Telephone
Preference Service 0207 291 3320
- Fax
Preference Service 0207 291 333
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| For more
details about all the preference services, please see the Direct Marketing Associations
website at: www.dma.org.uk |
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| Credit
Referencing |
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| If
you apply for a credit based product (e.g mortgage or secured loan) from MORTGAGES
4 U LTD,a search will be performed with a credit reference agency. The agency
will keep a record of the search. |
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| When applying
for a mortgage MORTGAGES 4 U LTD may search public records, such as the Electoral
Roll, that are available from credit reference agencies to help us verify your
identity. |
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| Associations
linking your financial records may be created on credit reference agency records
when you apply for a mortgage in joint names. Your financial records, and those
of anyone financially associated with you, may be considered in any future applications
you make. |
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| Credit
reference agencies and lenders reserve the right to pass your credit information
onto other organisations where they believe an application to be fraudulent.
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| You
have the right to apply to the credit reference agencies for a copy of your credit
file. If there is anything incorrect on your file, you have the right to ask the
agency to add a notice of correction. |
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| We use
Equifax Plc and/or Experian Limited for our credit referencing. Their contact
details are as follows: |
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Equifax
Plc
PO Box 1140,
Bradford,
BD1 5US
Tel 0870 010 0583
www.equifax.co.uk |
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Experian
Ltd,
Consumer Help Service,
PO Box 8000,
Nottingham,
NG1 5GX
Tel 0870 241 6212
www.experian.co.uk
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| If
you have been refused credit you can get advice from your local Trading Standards
department, Citizens Advice Bureau or Consumer Advice Centre, or through the agencies`
websites. The Information Commissioner also produces a useful leaflet entitled
No Credit? You can obtain a free copy from the Information Commissioners website
at: www.informationcommissioner.gov.uk or by telephoning 0870 600 8100
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| Credit
Scoring |
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| When
you apply for a mortgage the details you provide, the information MORTGAGES 4
U LTD already have and information from credit reference agencies are used to
assess credit risk using a technique called credit scoring. |
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| Various
factors in all these details help the mortgage lenders assess the risk and determine
the mortgage they are willing to offer you. |
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| Anti-Money
Laundering & Statutory |
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| To comply
with money laundering regulations, and to help stop criminals using financial
products or services to launder money, there are times when we need to confirm
(or reconfirm) the name and the address of our customers. MORTGAGES 4 U LTD may
need to do this whether you are applying to be a new customer or have been one
for sometime. This information may be shared with other MORTGAGES 4 U LTD businesses
in order to assist them to comply with their legal obligations. |
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| Some
Acts of Parliament require us to disclose information about our customers to certain
bodies with statutory powers. |
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| Email |
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| If
you email MORTGAGES 4 U LTD, or give us your email address, we will keep a record
of it. MORTGAGES 4 U LTD may use it to contact you occasionally about our products
and services (see "How MORTGAGES 4 U LTD use your personal information"),
unless you ask not to do so. MORTGAGES 4 U LTD will not give your email address
to any unauthorised third parties. |
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| When emailing
us, always use the email facility on our website to make sure that the content
of your email is secure. If you send us emails in other ways, remember that it
will be insecure and could be intercepted. If you do send us insecure email, please
keep any confidential information in it to a minimum. MORTGAGES 4 U LTD will do
the same when we reply. |
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| Telephone
Calls |
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| MORTGAGES
4 U LTD may record telephone conversations to offer you additional security, resolve
complaints and improve our service standards. |
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| Conversations
may also be monitored for staff training purposes. |
| Responsibility
for Customer Confidentiality |
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| All our
employees are personally responsible for maintaining customer confidentiality.
MORTGAGES 4 U LTD provide training and education to all our staff to remind them
about their obligations. Our policies and procedures are regularly audited and
reviewed. |
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| If
you think your confidentiality has been broken, please write to: |
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MORTGAGES
4 U LTD
65 High Street
Clay Cross
Chesterfield
Derbyshire
S45 9DX |
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| Business
Customers |
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| The
Act does not generally apply to data relating to companies but it does cover data
relating to partnerships and sole traders. When we receive an application from
such a business we may perform a search with a credit reference agency on the
individual company directors or partners, and their data will be used in accordance
with this statement. |
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