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The Data
Protection Act How MORTGAGES 4 U LTD Use:
- Your
Personal Information
- Credit
Referencing Credit Scoring
- Representation
Anti-Money Laundering & Statutory
- Email
Telephone Calls
- Responsibility
for Customer
- Confidentiality.
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The
Data Protection Act
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| The
Data Protection Act 1998 (the "Act") puts obligations
on users of personal information and lays down the principles
for its use. One principle states that information has to be
processed fairly and lawfully. This means that you are entitled
to know how MORTGAGES 4 U LTD intend to use any information
you provide. You can then decide whether you would want MORTGAGES
4 U LTD to have that information.
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| To
provide the highest level of customer service MORTGAGES 4 U
LTD need accurate customer information. You can help by informing
MORTGAGES 4 U LTD whenever your circumstances change, either
by telephone or post. |
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| How
MORTGAGES 4 U LTD Use Your Personal Information |
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| Our
main use of your personal information is to assist you in your
application for a mortgage or provide a specific service you
require. This will include your name, address and telephone
number. If you are applying or enquiring about health or life
insurance, it may also include some data concerning your health.
We may also obtain some details from credit reference agencies.
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| After
completion of the service which we provide to you, your personal
data may be archived and retained on our database and manual
files. Such data will only be used in order to assist us to
comply with our legal requirements or if your account is re-activated
in relation to any subsequent application or request for a service. |
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| If
you apply to MORTGAGES 4 U LTD for insurance MORTGAGES 4 U LTD
will pass your details to the insurer. If you make a claim,
any information you give MORTGAGES 4 U LTD or the insurer may
be put on a register of claims and shared with other insurers
to prevent fraudulent claims. A list of participants is available
from the insurer. |
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Customer
Contact, MORTGAGES 4 U LTD Ltd,
MORTGAGES 4 U LTD
65 High Street
Clay Cross
Chesterfield
Derbyshire
S45 9DX |
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| Unless
you have given us your consent, MORTGAGES 4 U LTD will not provide
information about you to companies outside MORTGAGES 4 U LTD
to use for their own marketing purposes. |
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| Occasionally,
the Financial Services Authority (FSA) compliance review bodies
audit a sample of our customer records to assess our compliance
with the regulations. Whenever this happens, strict confidentiality
conditions are always imposed.
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| Under
the Act you have the right to access the information MORTGAGES
4 U LTD hold about you on record. The Act allows MORTGAGES 4
U LTD to charge a £10.00 fee for this service. If anything
is inaccurate or incorrect, please let us know and we will correct
it. |
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| If
you do not want to receive unsolicited mail from other companies,
you can prevent this by registering with the Mail Preference
Service. In addition the Telephone and Fax Preference Services
enable you to object to you receiving unsolicited marketing
phone calls or faxes from other companies. To register, simply
telephone the appropriate number below:
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- Mailing
Preference Service 0207 291 3310
- Telephone
Preference Service 0207 291 3320
- Fax
Preference Service 0207 291 333
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| For
more details about all the preference services, please see the
Direct Marketing Associations website at: www.dma.org.uk |
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| Credit
Referencing |
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| If
you apply for a credit based product (e.g mortgage or secured
loan) from MORTGAGES 4 U LTD,a search will be performed with
a credit reference agency. The agency will keep a record of
the search.
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| When
applying for a mortgage MORTGAGES 4 U LTD may search public
records, such as the Electoral Roll, that are available from
credit reference agencies to help us verify your identity.
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| Associations
linking your financial records may be created on credit reference
agency records when you apply for a mortgage in joint names.
Your financial records, and those of anyone financially associated
with you, may be considered in any future applications you make. |
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| Credit
reference agencies and lenders reserve the right to pass your
credit information onto other organisations where they believe
an application to be fraudulent.
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| You
have the right to apply to the credit reference agencies for
a copy of your credit file. If there is anything incorrect on
your file, you have the right to ask the agency to add a notice
of correction. |
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| We
use Equifax Plc and/or Experian Limited for our credit referencing.
Their contact details are as follows:
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Equifax
Plc
PO Box 1140,
Bradford,
BD1 5US
Tel 0870 010 0583
www.equifax.co.uk |
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Experian
Ltd,
Consumer Help Service,
PO Box 8000,
Nottingham,
NG1 5GX
Tel 0870 241 6212
www.experian.co.uk
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| If
you have been refused credit you can get advice from your local
Trading Standards department, Citizens Advice Bureau or Consumer
Advice Centre, or through the agencies` websites. The Information
Commissioner also produces a useful leaflet entitled No Credit?
You can obtain a free copy from the Information Commissioners
website at: www.informationcommissioner.gov.uk or by telephoning
0870 600 8100
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| Credit
Scoring |
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| When
you apply for a mortgage the details you provide, the information
MORTGAGES 4 U LTD already have and information from credit reference
agencies are used to assess credit risk using a technique called
credit scoring.
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| Various
factors in all these details help the mortgage lenders assess
the risk and determine the mortgage they are willing to offer
you. |
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| Anti-Money
Laundering & Statutory |
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| To
comply with money laundering regulations, and to help stop criminals
using financial products or services to launder money, there
are times when we need to confirm (or reconfirm) the name and
the address of our customers. MORTGAGES 4 U LTD may need to
do this whether you are applying to be a new customer or have
been one for sometime. This information may be shared with other
MORTGAGES 4 U LTD businesses in order to assist them to comply
with their legal obligations. |
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Some
Acts of Parliament require us to disclose information about
our customers to certain bodies with statutory powers.
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| Email |
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| If
you email MORTGAGES 4 U LTD, or give us your email address,
we will keep a record of it. MORTGAGES 4 U LTD may use it to
contact you occasionally about our products and services (see
"How MORTGAGES 4 U LTD use your personal information"),
unless you ask not to do so. MORTGAGES 4 U LTD will not give
your email address to any unauthorised third parties. |
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| When
emailing us, always use the email facility on our website to
make sure that the content of your email is secure. If you send
us emails in other ways, remember that it will be insecure and
could be intercepted. If you do send us insecure email, please
keep any confidential information in it to a minimum. MORTGAGES
4 U LTD will do the same when we reply.
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| Telephone
Calls |
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| MORTGAGES
4 U LTD may record telephone conversations to offer you additional
security, resolve complaints and improve our service standards. |
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| Conversations
may also be monitored for staff training purposes. |
| Responsibility
for Customer Confidentiality |
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| All
our employees are personally responsible for maintaining customer
confidentiality. MORTGAGES 4 U LTD provide training and education
to all our staff to remind them about their obligations. Our
policies and procedures are regularly audited and reviewed.
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| If
you think your confidentiality has been broken, please write
to: |
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MORTGAGES
4 U LTD
65 High Street
Clay Cross
Chesterfield
Derbyshire
S45 9DX |
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| Business
Customers |
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| The
Act does not generally apply to data relating to companies but
it does cover data relating to partnerships and sole traders.
When we receive an application from such a business we may perform
a search with a credit reference agency on the individual company
directors or partners, and their data will be used in accordance
with this statement.
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